Why Innago Is Better Than Buildium

Property management software is the best way for landlords to streamline their property rental business. Software saves you time, money, and energy on having to complete your responsibilities manually, and it’s much more affordable than hiring a property management company to handle everything for you.

But with so many software options out there, how do you know which platform to pull the trigger on?

Two popular platforms in the current market are Innago and Buildium. If you’ve narrowed your choice down to these two options, you’re in the right place. In this article, we’ll be going over why Innago is the superior platform. 

More Affordable

Cost is one of the primary components landlords look at when deciding on a platform. You want a platform that can give you all the resources you need at the cheapest price.

Like many property management software companies, Buildium offers multiple packages with varying prices. The first is the Essential Plan, which costs $52 per month but has additional charges for key features like eSignatures and adding a bank account. This plan includes most of the basic property management features you’d need, such as online payments, maintenance management, and tenant screening tools.

Next is the Growth Plan, which costs $166 per month and includes additional features for landlords who are looking to improve their business. Such features include performance analytics/insights, business analytics/insights, and unlimited eSignatures.

The last plan is the Premium Plan, which costs $479 per month and includes all the features the platform has to offer, including Open API and a dedicated growth consultant for new client leads.

Innago, on the other hand, has a much simpler pricing model. Innago is totally free for all landlords, giving you full access to all the features the platform offers. How can Innago actually be free for landlords?

Innago brings in its revenue by charging tenants for specific add-on services. These include:

  • Bill Payments – Every time a tenant pays a bill using ACH, they’re charged an additional $2 fee. When they pay using card, this this becomes a 2.75% fee.
  • Rental Applications – Applicants are charged $30 for a screening report that includes a credit and criminal history check or $35 for a report that also includes an eviction history check.
  • Renters Insurance – Tenants can purchase individually-priced renters insurance policies right from the platform.

Better Customer Service

One of the most important and sometimes underappreciated facets of any property management software platform is the customer service. If you have questions on something or need help, it’s crucial that your platform can offer clear and swift assistance.

Both Innago and Buildium offer email support and a help center filled with articles and videos.

Innago provides full phone support for all users. This support is personalized, with every account receiving a specific representative whom they can contact via phone or email. After hours, you can usually get ahold of someone immediately if you need to on the general support line.

Buildium, on the other hand, only offers phone support if you have the Growth Plan or Premium Plan. With the essential plan, you only have access to a ticket support system. 

As a whole, Innago ranks higher for customer support than Buildium. On Capterra, Innago scored 4.9 stars out of 5 for customer service, compared to Buildium’s 4.5 stars.

Better Features

Your property management software platform needs to adequately cover all your landlord duties.

Here are some key features both platforms include:

  • Online rent collection
  • Tenant screening
  • Maintenance management
  • Accounting
  • Marketing tools

Innago includes several features that even Buildium’s cheapest plan are missing. For example, Innago offers unlimited electronic signatures for free, whereas you must pay $5 for each electronically signed document with Buildium’s Essential Plan (if you want unlimited eSignatures, you must upgrade to the Growth Plan). 

Overall, Buildium earned 4.3 stars out of 5 on Capterra for its features in general. Innago, on the other hand, earned 4.8 stars.


In the Innago vs Buildium debate, there’s a clear winner. Thanks to Innago’s unmatched affordability, outstanding customer support, and abundant features, it’s easily the best option on the market.

On Capterra, 97.4% of reviewers said they were likely to recommend Innago. On the contrary, only 81.2% of reviewers said they’d do the same for Buildium. This stat encompasses how users truly feel about each platform.

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